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DHagar
DHagar
2/22/2017 7:58:23 PM
User Rank
IoT Visionary
Re: will retail shopping make a comeback?
@mpouraryan, congratulations, you are in good coompany.  If they don't lose sight of this vision, their fan club will continue to grow.  No one "owns" customers, they retain customers by good service and value - they seem to recognize that.

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mpouraryan
mpouraryan
2/22/2017 7:32:17 PM
User Rank
IoT Visionary
Re: will retail shopping make a comeback?
You can count me on a personal level as a fan.    As long as they never ever lose that edge as they continue to grow.

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DHagar
DHagar
2/22/2017 7:27:55 PM
User Rank
IoT Visionary
Re: will retail shopping make a comeback?
@Amazon seems to have figured that out.  They register positive customer service and in recent surveys were a "trusted" source for services.  Their customers are highly loyal and sing their praises.

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mpouraryan
mpouraryan
2/22/2017 7:09:38 PM
User Rank
IoT Visionary
Re: will retail shopping make a comeback?
As long as the Customer is lost in the shuffle--and as long as there is a key focus on enhancing broad value.     A question I don't have an answer to...but excited to deliberate it....

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DHagar
DHagar
2/22/2017 7:03:17 PM
User Rank
IoT Visionary
Re: will retail shopping make a comeback?
@mpouraryan, true.  I don't see them as just replicating models as much as building new capabilities to match the needs of their customers and then designing and delivering those services accordingly.

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mpouraryan
mpouraryan
2/22/2017 6:57:00 PM
User Rank
IoT Visionary
Re: will retail shopping make a comeback?
There is no real response, yet, to what the existing retail strategy is going to be?   

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DHagar
DHagar
2/22/2017 6:53:40 PM
User Rank
IoT Visionary
Re: will retail shopping make a comeback?
@mpouraryan, no I see Amazon as doing it differently, as always.  Their model is quite modular and specific, so that they optimize the supply chain and each entity within their ecosystem.  The affect is an all options (ie hybrid) in offering customers wide choice because of their infrastructure.

I think they uniquely have written the book on new models and continue to lead the way.

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mpouraryan
mpouraryan
2/21/2017 11:08:19 PM
User Rank
IoT Visionary
Re: will retail shopping make a comeback?
Amazon, though, is evolving into a hybrid strategy--isn't it?  The question is whether they'll be growing too big for their own good.    We've all been there before, haven't we? 

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DHagar
DHagar
2/21/2017 5:57:59 PM
User Rank
IoT Visionary
Re: will retail shopping make a comeback?
@mpouraryan, those are good thoughts.  I believe Amazon, due to the fact that they are digital, as opposed to investments in brick & motor, have a greater ability to scale according to demand.  We will see.

Thanks for info. on John Chambers.

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mpouraryan
mpouraryan
2/21/2017 4:41:20 PM
User Rank
IoT Visionary
Re: will retail shopping make a comeback?
yes, they do--no doubt.    Disruption is at the heart of iOT transformation--and yes consumers will benefit no doubt.   Will this be "Scalable" though?  That's the key question--I will remind all that Amazon, for instance, gave us the first edition of kindle at over 500..and now the same thing is being sold at $40.    Anything is indeed possible.

As for John Chambers, it is fun to as I said see him "in action"..here is the episode for everyone's viewing enjoyment:

http://www.aljazeera.com/programmes/countingthecost/2017/02/exploring-world-digital-future-170218094645156.html

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